Refund Policy

Refund eligibility depends on the package, the request status and whether third-party services have already been purchased or confirmed.

Before service starts

Where a package or request has not yet been materially used or committed to third-party costs, a cancellation may be eligible for a refund subject to the applicable package terms.

After work has started

Services already performed, non-refundable third-party bookings and committed provider costs may not be refundable.

Third-party cancellations

Where a provider's cancellation policy applies, that policy may determine the recoverable amount.

Requesting a refund

Contact Go PH with your order/request reference and the reason for the request. We will review the applicable package and service records.