Privacy Policy

Go PH · goph.help · Last updated: August 24, 2026

This Privacy Policy explains how Go PH handles personal information when you visit goph.help, create an account, submit an assistance request or communicate with us.

Important: Go PH may need to share relevant request details with selected local providers or assistants when this is necessary to deliver the service you request.

1. Information we collect

Depending on how you use Go PH, this can include name, email address, phone number, profile photo, travel dates, destination, number of travelers, children or pets, language preferences, assistance requests, booking details and communications. We may also receive technical information such as browser, device, approximate location and pages visited.

2. Why we use your information

To create and manage your account.
To provide requested travel assistance and coordinate services.
To communicate about requests, bookings, changes and urgent situations.
To improve website performance, security and services.
To measure public website traffic and marketing performance where analytics is enabled.
To comply with legal obligations and prevent misuse.

3. Service providers and local assistants

Information necessary to complete a request may be shared with relevant restaurants, drivers, tour providers, connectivity providers, translators or local assistants. We aim to limit disclosure to what is reasonably necessary for the requested service.

4. Retention

We retain information only for as long as reasonably necessary for the purposes described here, including account management, customer support, financial records, security and legal requirements.

5. Your choices and rights

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing of your personal data. Contact us to make a request.

6. Contact

For privacy questions or requests, use our Contact page.